1.1 Diyasha.com ("Diyasha," "we," "us," or "our") operates the website www.diyasha.com and related mobile or tablet applications (collectively, the "Platform"). We are committed to protecting your privacy and managing your personal data responsibly.
Identification: Diyasha.com refers to the entity that owns and operates the website and its associated mobile and tablet apps.
Commitment to Privacy: The statement expresses Diyasha’s dedication to ensuring the privacy of users and handling their personal data with care and responsibility.
1.2 By accessing or using our Platform, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
Consent to Data Practices: When users access or use the Platform, they agree to the data collection, use, and sharing practices outlined in the Privacy Policy.
Implication: If users do not agree with these practices, they should refrain from using the Platform.
1.3 This Privacy Policy, along with our Terms and Conditions and any other applicable policies, governs how we handle your information.
Governing Documents: This Privacy Policy, in conjunction with the Terms and Conditions and other relevant policies, dictates how Diyasha will manage and use user information.
Comprehensive Guidelines: It indicates that these documents collectively form the framework for data handling and user interactions with the Platform.
1.4 By using our Platform, you agree to comply with this Privacy Policy and consent to our practices concerning your data, in line with the applicable data protection laws.
Agreement and Compliance: Using the Platform means users accept and agree to follow the Privacy Policy, and Diyasha’s data practices are in accordance with applicable data protection laws.
2.1 Personal Information: We collect personal details such as your name, email address, phone number, mailing address, and other contact information you provide.
Types of Information: This section outlines the basic personal information collected from users, which includes name, contact details, and address information. This data is collected when users provide it directly (e.g., through forms or account creation).
2.2 Account Information: When you create an account, we collect your username, password, and other information necessary to manage your account.
Account Details: It details the specific information collected during account creation, including credentials like usernames and passwords, which are necessary for account management and authentication.
2.3 Transaction Data: We gather information related to your purchases, including payment details, transaction history, and product preferences.
Purchase Information: This includes data related to transactions on the Platform, such as payment information, history of purchases, and user preferences regarding products.
2.4 Usage Data: We collect information about how you use our Platform, including your IP address, browser type, and pages visited.
Usage Tracking: This refers to data about users’ interactions with the Platform, like IP addresses, browser types, and which pages are accessed. This helps in understanding user behavior and improving the Platform.
2.5 Sensitive Information: We may collect sensitive information, such as payment details, which is processed securely by third-party payment processors.
Handling Sensitive Data: Sensitive information, particularly payment details, is collected but handled by third-party processors specializing in secure payment processing to ensure data security.
3.1 Account Management: To create and manage your account and provide customer support.
Account Functions: User information is used for account setup, maintenance, and providing support services. This includes activities such as password management and user assistance.
3.2 Service Improvement: To enhance and personalize your experience on our Platform, including product recommendations and marketing communications.
Enhancement: User data is used to improve the Platform, personalize the user experience (e.g., by suggesting products), and communicate promotional offers.
3.3 Transactions: To process purchases, manage orders, and communicate regarding your orders.
Transactional Purposes: Data is used to handle transactions, manage and track orders, and communicate with users about their purchases.
3.4 Legal Compliance: To comply with legal obligations, respond to legal requests, and prevent fraud or abuse.
Legal Requirements: User data is utilized to meet legal requirements, address legal inquiries, and prevent fraudulent or abusive activities.
3.5 Communication: To send you updates about our products, services, and promotional offers.
Communication: User information is used to send updates and marketing materials related to products and services, ensuring users are informed about relevant offers and changes.
4.1 Service Providers: We may share your information with third-party service providers who assist us in operating our Platform and processing transactions.
Purpose of Sharing: Diyasha may share user information with external companies or individuals who provide services necessary for running the Platform. This could include payment processors, customer service providers, and technical support teams.
Nature of Service Providers: These third-party service providers help in the day-to-day functioning of the Platform, such as handling payments, managing data storage, and performing technical maintenance.
4.2 Legal Requirements: We may disclose your information to comply with legal requirements or to protect our rights or the rights of others.
Compliance: Diyasha may release user information if required to do so by law, such as in response to a court order or regulatory request.
Protection of Rights: Disclosure may also occur to safeguard Diyasha’s legal rights or the rights of users and others, including for purposes of investigating fraud or other unlawful activities.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Business Changes: If Diyasha undergoes significant corporate changes like a merger, acquisition, or sale of its assets, user information might be transferred to the new owner or entity.
Continuity: This ensures that user data continues to be managed and used in accordance with the Privacy Policy during and after such business transitions.
4.4 Security: While we implement robust security measures, we are not liable for unauthorized access to or misuse of your information by third parties.
Security Measures: Diyasha makes efforts to protect user information with strong security practices.
Limitation of Liability: Despite these efforts, Diyasha is not responsible for any unauthorized access or misuse of user data by external parties, such as hackers.
5.1 Protection: We use industry-standard security measures to protect your personal information from unauthorized access and disclosure.
Security Standards: Diyasha employs widely accepted security practices to safeguard personal data from being accessed or disclosed without permission. This may include various technological and procedural safeguards.
5.2 Access Control: Access to your information is limited to authorized personnel who need it for their job functions.
Restricted Access: Only employees or agents who need to handle user data as part of their job responsibilities are granted access. This minimizes the risk of unauthorized access or misuse within the organization.
5.3 Security Measures: We employ encryption, firewalls, and other security technologies to safeguard your data.
5.4 No Guarantee: Despite our efforts, no security system is completely foolproof, and we cannot guarantee absolute protection.
Acknowledgment of Risk: Diyasha acknowledges that while strong security measures are in place, no system can be entirely secure against all possible breaches. Users should be aware that there are inherent risks involved.
6.1 Cookies: We use cookies to improve your experience on our Platform, analyze usage patterns, and personalize content.
Function of Cookies: Cookies are small files placed on a user's device that help improve the browsing experience. They can be used to remember user preferences, track user behavior, and provide customized content.
6.2 Third-Party Cookies: We may allow third-party advertisers to place cookies on your device for targeted advertising purposes.
6.3 Managing Cookies: You can adjust your browser settings to block or delete cookies, but this may affect your ability to use some features of our Platform.
User Control: Users have the option to manage cookies through their browser settings, including blocking or deleting them.
Impact on Functionality: Blocking or deleting cookies might limit certain features or functionalities of the Platform, as cookies often help with maintaining session information and preferences.
7.1 Permissions: Our mobile app may request access to your camera, microphone, or other features. You can control these permissions through your device settings.
Types of Permissions: The mobile app might ask for access to device features such as the camera (for scanning barcodes or photos), microphone (for voice commands or recordings), and other functionalities depending on the app’s features.
User Control: Users have the ability to manage these permissions through their device settings. They can choose to grant or deny access based on their preferences.
7.2 Usage: We use these permissions to provide features such as product scanning or voice commands.
Purpose of Permissions: The app uses these permissions to enable specific features. For example, camera access might be used for scanning product barcodes, and microphone access might be used for voice commands or recording feedback.
8.1 Access: You can access, update, or delete your personal information by logging into your account or contacting us.
User Rights: Users have the right to access their personal data. They can view, modify, or delete their information by logging into their account on the Platform.
Support: Users can also contact Diyasha’s support team if they need assistance with accessing or managing their data.
8.2 Correction: If you believe any information we hold is inaccurate, please notify us, and we will correct it as necessary.
Accuracy of Information: Users are encouraged to inform Diyasha if they find any inaccuracies in their personal information. Diyasha will take appropriate steps to correct any such errors upon notification.
9.1 Updates: We may update this Privacy Policy from time to time. Changes will be posted on our Platform, and we encourage you to review it periodically. Users are encouraged to regularly review the Privacy Policy to stay informed about any changes.
9.2 Effective Date: The updated policy will be effective immediately upon posting.
Any changes to the Privacy Policy will take effect as soon as they are posted on the Platform. Users should check the effective date to understand when changes have been applied.
Jurisdiction: This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in India.
Legal Framework: The Privacy Policy is governed by the laws of the specified jurisdiction. This means that any legal issues related to the Privacy Policy will be resolved according to the laws of this jurisdiction.
Dispute Resolution: Disputes regarding the Privacy Policy will be handled exclusively by the courts in the designated jurisdiction.
If any part of the Privacy Policy is deemed invalid or unenforceable by a court, that provision will be adjusted to align as closely as possible with its original intent while keeping the rest of the Privacy Policy intact.
This ensures that the overall Privacy Policy remains effective even if individual provisions are challenged or modified.
10.1 Questions: If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: care@diyasha.com
