Terms of Service


1. Introduction

Welcome to Diyasha.com, your go-to destination for authentic beauty products. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and others who access or use the service. We recommend you review these terms carefully before using our site. If you disagree with any part of these terms, please do not use our services.


2. Eligibility

To use Diyasha.com, you must be at least 18 years of age or older. By using our website, you represent and warrant that you have the legal capacity to enter into a binding contract and that you meet all the eligibility requirements. If you are accessing the website on behalf of a company or other legal entity, you also represent that you have the authority to bind that entity to these terms. If you do not meet these requirements, you must not access or use the website.


3. Account Registration

In order to fully access the services offered on Diyasha.com, including making purchases or listing products, you are required to create an account. When you register, you agree to provide accurate, current, and complete information. It is your responsibility to maintain the security and confidentiality of your account login information. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Diyasha.com will not be liable for any loss or damage arising from your failure to safeguard your account credentials.


4. Product Listings

When listing products on Diyasha.com, you must ensure that all listings comply with our established guidelines and standards. This includes adhering to the criteria for product quality, accurate descriptions, and brand authenticity. We reserve the right to review, approve, or reject any product listings at our discretion. Our approval process is designed to maintain the integrity and trustworthiness of the marketplace, ensuring that customers receive only genuine and high-quality products.


5. Purchases and Payments

All payments on Diyasha.com are processed securely through our trusted payment gateway, ensuring your financial information is protected. Once a purchase is made, it is considered final, and no cancellations or modifications can be made. Refunds are only available under specific conditions outlined in our refund policy, which is designed to protect both buyers and sellers while ensuring fairness. By completing a purchase, you agree to these terms.


6. Shipping and Delivery

Shipping Fees: We charge ₹70 for orders valued below ₹599. Enjoy free shipping on orders above ₹599.

Delivery Process: After placing your order, our team inspects your items to ensure they meet our quality standards. Once approved, we pack and hand them over to our reliable delivery partners, who will deliver your package as soon as possible. If there’s an issue with your address or timing, they’ll contact you to sort it out. If your order shows as delivered but you haven’t received it, please notify us as soon as possible so we can investigate.

Shipping Destinations: We ship all across India!

Order Tracking: Once your order is on its way, you’ll receive a notification via email, SMS, or WhatsApp with your tracking number and courier details.

Dispatch Timeline: Your orders are dispatched either the same day or the next day.


7. Returns and Refunds

All returns and refunds are managed by Diyasha.com. For more details, please refer to the refund and cancellation page.


8. User Conduct

When using Diyasha.com, all users are expected to engage in lawful and respectful behavior. You must not participate in any activities that are illegal, harmful, or prohibited by these terms and conditions. This includes, but is not limited to, fraudulent transactions, harassment, spamming, or any activity that could harm the platform or other users. We take violations of these rules seriously and reserve the right to suspend or terminate accounts that engage in such conduct without prior notice. Our goal is to maintain a safe and welcoming environment for all users.


9. Intellectual Property

All content featured on Diyasha.com, including but not limited to logos, text, images, graphics, and software, is the intellectual property of Diyasha.com or our content partners. This content is protected by applicable copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited. You may not use any content from Diyasha.com for commercial purposes without obtaining prior written permission from us. By accessing our website, you agree to respect and uphold these intellectual property rights.


10. Limitation of Liability

Diyasha.com is not responsible for any damages or losses that may occur as a result of using our website or services. This includes, but is not limited to, direct, indirect, incidental, or consequential damages. We do not guarantee that our website will be free of errors, viruses, or other harmful components. By using Diyasha.com, you acknowledge and accept that you are using the site at your own risk. We are not liable for any issues or damages that may arise, whether they are caused by website errors, service interruptions, or other unforeseen circumstances.


11. Modifications

Diyasha.com reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon being posted on the website. It is your responsibility to regularly review the terms to stay informed of any updates. Continued use of the site following any modifications constitutes acceptance of the new terms. If you do not agree with the revised terms, you should stop using the website and its services.